| Issue | Likely Cause | Solution | |-------|--------------|----------| | “Invalid username or password” | Caps Lock / typos or password not set | Use “Forgot password” link. Check email for invitation to set initial password. | | “Account not activated” | No password set yet | Locate the original invitation email. Check spam folder. Contact your supplier to resend. | | Login loops or blank screen | Browser cache/cookies | Clear cache and cookies, or try incognito/private browsing mode. | | No access after password reset | Reset link expired (usually 24h) | Request another password reset via login page. |
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