If you searched for you are likely experiencing the same nightmare that plagues thousands of embroidery digitizers worldwide. You installed a cracked version of Wilcom Embroidery Studio (often referred to as the "LDK" or "Loader" crack) hoping to save money. But instead of smooth digitizing, you are battling:
Don't let a virus control your embroidery business. Remove the LDK. Download the real thing. Your machine (and your clients) will thank you. remove ldk wilcom download better