Masterclass - Chris Voss - The Art Of Negotiati... |link|
"," Elena said. She didn't say "You're right," which is what people say to get you to shut up. She said "That's right," signaling that he had reached the conclusion himself.
When you label a negative emotion (fear, distrust, frustration), the emotion dissipates. When you label a positive emotion, you amplify it. MasterClass - Chris Voss - The Art of Negotiati...
—the deliberate influencing of a counterpart’s emotions to build trust-based influence. Core Negotiation Techniques "," Elena said
In the world of negotiation, few experts have made a name for themselves like Chris Voss. A former FBI hostage negotiator, Voss has spent his career honing his skills in high-stakes negotiations, and his expertise has been sought after by businesses, governments, and individuals around the world. Now, through his MasterClass, "The Art of Negotiation," Voss is sharing his knowledge with a wider audience, providing a unique opportunity for anyone to learn from the best. When you label a negative emotion (fear, distrust,