The piece you are likely looking for is titled (or sometimes referred to as "The Art of Communication for Engineers").
One of the most searched aspects of Laffra’s advice is negative communication . How do you tell a stakeholder the build is broken? Laffra’s formula: communication for engineers chris laffra pdf
Using visual aids, illustrations, and cartoons to make complex concepts accessible. Product Options for "Communication for Engineers" The piece you are likely looking for is
Since direct PDF links often break, you can find the content in these places: communication for engineers chris laffra pdf