For the (an EcoTank model with refillable ink tanks), this utility is particularly popular because the printer is designed for high-volume printing. The waste ink pads can fill up faster than on cartridge-based models, making frequent official service visits impractical and expensive.
If you fail, power off and try again. Timing is precise.
Because the official resets are limited, a robust market for third-party "cracked" adjustment programs exists. While these tools can indeed reset the counter indefinitely, they come with risks. Downloading executable files from unverified forums can expose your computer to malware, and using unofficial software can void any remaining warranty.
If these match your situation, a hardware replacement is not needed. You need the .